Using Chat and TaskRouter together | Appendix | Web Sequence Diagrams
If you want to customize any of the flows described here for your own use, you can paste the below descriptions into websequencediagrams.com and edit from there.
Using chat and TaskRouter together
title Chat with TaskRouter Customer->+App: Customer starts chat session in UI App->Twilio: Chat channel is created App->-Twilio: Task is created in Taskrouter note right of App: Chat information is \n stored in task attributes note right of Twilio: Taskrouter searches for available agent Agent->+Twilio: Agent comes online alt If Using SDK Twilio->Agent: Task is assigned to agent else If using assignment callbacks Twilio-->-App: Task is assigned to agent end Agent->Twilio: Agent joins chat channel note over Agent, Customer: Agent & Customer chat Customer->+App: Customer ends chat in UI App->+Twilio: Task marked complete Twilio->Agent: Agent marked as available App->Twilio: Chat channel closed Twilio->App: Chat session ended Twilio->-App: store chat transcript in CRM
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