Activity Resource
Activityは、Workerの現在のステータスを表します。これにより、WorkerがTask割り当てを受諾する資格があるかどうかが決まります。 Workerは、常に1つのActivityに設定されます。
TaskRouter pre-populates new Workspaces with "Offline", "Unavailable", and "Available" Activities. Add your own Activities to the list to get a more granular understanding of the way your Workers are spending their time!
Each Activity has:
A FriendlyName, which describes the Worker's state in human-readable terms, and
An Availability, which is a boolean that determines whether Workers are available for task assignment.
If a Worker is performing an Activity that has an availability of "true", it means that Worker is ready to have Tasks assigned to it. If a Worker is set to an Activity with an availability of "false", it means the Worker is not able to accept new Tasks and will not be considered for assignment.
Workerを受付不可から受付可Activityに移動することで、TaskRouterにWorkerが新しいTaskに割り当て可能であることを合図します。 TaskRouterがWorkerにTaskを割り当てると自動的に受付不可のActivityに移行し、こちらに占有されている間は新しいTaskの割り当てが行われなくなります。 作業の完了時は、Workerは受付可のActivityに移行して再度、新しいTaskの承諾を開始できます。
Workerの状態遷移に対する既定のActivityの構成
特定のWorkerの現在のActivityは、次の操作によって変更されます。
- Your application can update a Worker's Activity by POSTing to the Worker instance resource and providing the SID of any of the Activities in the Workspace.
- If a Reservation times out, the Worker is placed in the
TimeoutActivityidentified by the Workspace. By default this isOffline. - 新しいWorkerが作成されると、特定のActivitySidが渡された場合を除いて、Workspaceで指定されている
DefaultActivityにWorkerが配置されます。これは、既定ではOfflineです。
In addition, a single-tasking Workspace supports two additional automatic state transitions:
- When the Worker is assigned a Task, the Worker is placed in the
ReservationActivityidentified by the TaskQueue that assigns the Worker the Task. By default this is theReservedActivity. - When a Worker accepts a Task, the Worker is placed in the
AssignmentActivityidentified by the TaskQueue that assigns the Worker the Task. By default this is theBusyActivity.
In a multitasking Workspace, a Worker's state does not automatically update when a Task is assigned or accepted.
Activity properties
| Resource Properties in REST API format | |
|---|---|
account_sid
|
The SID of the Account that created the Activity resource. |
available
|
Whether the Worker is eligible to receive a Task when it occupies the Activity. A value of |
date_created
|
The date and time in GMT when the resource was created specified in ISO 8601 format. |
date_updated
|
The date and time in GMT when the resource was last updated specified in ISO 8601 format. |
friendly_name
|
The string that you assigned to describe the Activity resource. |
sid
|
The unique string that we created to identify the Activity resource. |
workspace_sid
|
The SID of the Workspace that contains the Activity. |
url
|
The absolute URL of the Activity resource. |
Create an Activity resource
https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Activities
The maximum amount of Activities allowed for any given Workspace is 100.
パラメーター
| Parameters in REST API format | |
|---|---|
workspace_sid
Path
|
The SID of the Workspace that the new Activity belongs to. |
friendly_name
必須
|
A descriptive string that you create to describe the Activity resource. It can be up to 64 characters long. These names are used to calculate and expose statistics about Workers, and provide visibility into the state of each Worker. Examples of friendly names include: |
available
オプション
|
Whether the Worker should be eligible to receive a Task when it occupies the Activity. A value of |
例 1
Fetch an Activity resource
https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Activities/{Sid}
パラメーター
| Parameters in REST API format | |
|---|---|
workspace_sid
Path
|
The SID of the Workspace with the Activity resources to fetch. |
sid
Path
|
The SID of the Activity resource to fetch. |
例 1
Read multiple Activity resources
https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Activities
By default, this will return the first 50 Activities. Supply a PageSize parameter to fetch more than 50 Activities. See paging for more information.
パラメーター
| Parameters in REST API format | |
|---|---|
workspace_sid
Path
|
The SID of the Workspace with the Activity resources to read. |
friendly_name
オプション
|
The |
available
オプション
|
Whether return only Activity resources that are available or unavailable. A value of |
例 1
Update an Activity resource
https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Activities/{Sid}
パラメーター
| Parameters in REST API format | |
|---|---|
workspace_sid
Path
|
The SID of the Workspace with the Activity resources to update. |
sid
Path
|
The SID of the Activity resource to update. |
friendly_name
オプション
|
A descriptive string that you create to describe the Activity resource. It can be up to 64 characters long. These names are used to calculate and expose statistics about Workers, and provide visibility into the state of each Worker. Examples of friendly names include: |
例 1
Delete an Activity resource
https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Activities/{Sid}
パラメーター
| Parameters in REST API format | |
|---|---|
workspace_sid
Path
|
The SID of the Workspace with the Activity resources to delete. |
sid
Path
|
The SID of the Activity resource to delete. |
例 1
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