Twilio Flex is a programmable contact center platform that gives businesses complete control over customer engagement with the speed and flexibility of the cloud. Businesses have the freedom to offer the exact contact center experience they want to their customers and agents, using Twilio Flex.
Out of the box, Twilio Flex provides a range of user interfaces for agents and customers, a visual flow builder, and pre-built routing logic that can be customized — from the look and feel to the flow and function.
Check out our guide to getting started with Flex, where you'll spin up a Twilio-hosted Flex instance of your very own.
Or, dive into our TwilioQuest Flex mission, where we'll teach you through the basics of Flex, including updating the default UI, adding SMS, voice, and chat channels, creating an IVR with Twilio Studio, and creating a custom plug-in for your Flex instance.
Ready to go deeper with Flex?
- Learn how to update the Flex UI programmatically
- Explore how to build custom Flex plugins
- Automate calls with Virtual Agents with Twilio Autopilot
Twilio Flex integrates with your existing Identity Provider to authenticate users (agents, supervisors or administrators) and enable Single Sign-On. Learn more here.
Twilio Flex WFO (WorkForce Optimization) provides in-depth insight into conversations between agents and customers. Twilio Flex WFO gives agents, team leaders, and supervisors the ability to provide feedback and comments and assess conversations.
Learn more about Flex WFO here.
Questions about pricing? Explore our flexible pricing models here.