Built for global scale
agents powered worldwide
to go live for United Way in Ohio
interactions in a year
response time for Cover Financial
is the only limit
Take complete control
Developers can easily create, change, or extend every part of Twilio Flex. Augment your existing contact center with new channels, or an intelligent IVR and chatbot—or, move your entire contact center to the cloud.
Deploy in days or weeks—not months
Build and deploy a 100% cloud contact center in less than a week. With Twilio Flex, you’re free from the limitations of SaaS applications and can rapidly deploy a contact center that is tailored to your business.
Connect on any channel
Reduce costs and stay connected to customers by offering the widest breadth of channels, including Voice, SMS, WhatsApp, Facebook Messenger and WebChat. Twilio Flex users report saving 34% on contact center operational expenses.
Build experiences your
customers will love
Automate routine customer inquiries with conversational IVRs and chatbots to reduce wait times.
Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.
Make it easy for agents and supervisors to work from home with little to no operational impact.
"With Twilio Flex we were able to have agents quickly transition from the contact center to home office and were able to seamlessly continue assisting our customers during COVID-19."
Unlimited ability to
change, adapt, and iterate
your contact center
Design the ideal agent experience
- Support SMS, voice, WhatsApp, Facebook Messenger, WebChat on one platform
- Manage tasks across multiple channels with a single user interface
- Create engagement workflows and intelligent routing tailored to your business
- Integrate with Google Contact Center AI to surface relevant information and recommended responses
Integrate with applications you already use
- Embed within Salesforce, Zendesk, or nearly any other CRM
- Build and deploy customizations easily
- Use API integrations to pull in inventory data, customers’ past orders, payments, etc.
- Connect with ecosystem partners that provide certified integrations for WFM and campaign dialers
Gain complete operational insight
- Create, share, and consume reports with drag-and-drop ease
- Add custom metrics and KPI monitoring
- Access interaction data with your own reporting tools using export APIs
- Use performance trends to further inspect and iterate your contact center
Trusted partners to help you
deploy with confidence
Choose from transparent,
flexible pricing models
Active User Hours
Deploy Flex in minutes
You can start prototyping your new contact center today with a free trial. The trial does not include Insights or self-hosted UI.
Pay $1 per active user hour to flexibly scale up or down with seasonal traffic or account for part-time agents.
Pay $150 flat rate per named user (agent, supervisor, or administrator) per month for predictable spend, regardless of volume or activity.