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Regulatory Docs Changelog

Notable changes to the Phone Numbers Regulatory Requirements documentation are listed here. Visit this page to see the latest updates, or use a 3rd party tool like Wachete to subscribe to email updates.

    • 2019-05-09

      • Added documentation requirements for these 7 countries: Egypt, Ghana, Mexico, Moldova, New Zealand, Nigeria, Vietnam
      • Added documentation requirements for the following number type: Switzerland Toll-Free
    • 2019-04-30

      • Removed alert about Console not yet being configured to accept documentation for the following countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden
      • Clarified Hong Kong address requirements for mobile, national, and toll-free numbers
      • Clarified emergency carriage address requirement for UK local and national numbers
    • 2019-04-26

      • Added documentation requirements for these additional 13 countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Iceland, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden
    • 2019-04-24

      • Improved clarity by explicitly separating the requirements for individuals and businesses
      • Added a new Getting Started Guide with instructions how to map and upload identity documentation in Console
      • Clarifications:
        • Clarified "National ID" by renaming to "Government-issued ID"
        • Clarified “Use Case” by renaming to “Business Purpose for Number”
      • Additional Requirements for Specific Countries
        • France Toll-Free: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof
        • German Local: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof
        • South Africa VOIP: Proof of Address is now required
      • Looser Requirements
        • Austria Local: Loosened “Academic Degree” requirement, which is only needed for EU or EEA countries
        • Belgium Local, Toll-Free: Removed "Method of Payment" as a required item
        • Finland Mobile, National, Toll-Free: loosened requirement for “Local Address” to allow “Any Address”
        • German Mobile: added “Trade License” as an additional option for proof
        • Hong Kong Mobile, National: Added “Tax Return”, “Student Loan Statement”, and “Voter Registration” as additional options for proof of address
        • Ireland Local, Mobile, National: removed requirement to supply documentation to prove address
        • Added new options to prove address in many countries. Acceptable documents now may include a "Tax Notice", "Rent Receipt", or "Title deed"
    • 2019-04-17

      • Document upload tool in Console is now available for every country globally.
      • Document filesize limit increased from 2MB to 5MB.
      • Documents may now be uploaded individually vs combined into a single document
    • 2019-04-16

      • Clarified Hong Kong address requirements for toll free, mobile, and national numbers. The end user address does not need to be a Hong Kong address.
    • 2019-04-11

      • Added "Denmark Business Registration" to Denmark section titled, proof of End User Local Address
    • 2019-04-10

      • Added Brazil local number requirements
      • Added Denmark business documentation requirements
    • 2019-04-05

      • Added documentation requirements for these additional 13 countries: Australia, Belgium, Brazil, Finland, Ireland, Italy, Japan, Luxembourg, Norway, Poland, Spain, Switzerland, United Kingdom.
      • Added Italy local number requirements
    • 2019-04-02

      • Added phone number prefixes to make it clearer what number types you are using: National, Toll-free, Mobile prefix numbers
      • Clarified Hong Kong requirements: Please note that the legal representative does not need to be a Hong Kong resident.
      • Clarified action if Console is not yet configured to accept documentation for a specific country
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