SMS, MMS, and Voice capabilities for existing CRM and backend reservation systems to automatically send confirmations, handle cancellations, and rescheduling.
On-demand home services
Arkansas Children's Hospital
Medical Appointment Reminders
Handy wants to notify customers about scheduled services. With a Twilio number assigned, Handy service professionals can communicate live with customers without revealing personal numbers.View Customer StoryTalk to Sales
Arkansas Children's Hospital wants to lower no-show rates. Voice reminders help mention to patients of appointment times and have dropped the no-show rate by 2% in just a few months saving time and moneyTalk to Sales
Better than email
Get an open-rate four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.
Confirm appointments and fill last-minute cancellations with waitlisted customers using a call or text.
Lower support costs
Supply better customer service and provide the option to cancel or reschedule with two-way SMS and Voice.
Send text reminders to any number while Twilio navigates carriers to ensure the message is delivered.
Use Text-to-Speech to convey the reminder in 26 languages. Add an interface voice response (IVR) menu for customers to confirm or change the appointment.
Send branded reminders with pictures and calendar invites using MMS.
Create intelligent reminders with integration to existing business systems. Use any programmming language with the Twilio API to add notification workflows to trusted systems.
Pay $0.015 a minute to call and $0.0075 for every message to contact every country in the world without an upfront investment. No set rate, all scalable.
Use full interactive voice response (IVR), call-controlled capabilities, and two-way SMS and MMS so customers can respond. Gather responses with a touch-tone and route calls to a live agent.
xml.instruct! xml.Response do xml.Gather(:action => @post_to, :numDigits => 1) do xml.Say "Ahoy! You have an appointment tomorrow at 9 AM." xml.Say "Press 1 to repeat. Press 2 for directions." end end