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WhatsApp Business API pricing

Transparent, scalable, and pay-as-you-go WhatsApp pricing.

Conversation-based pricing

Estimate your WhatsApp messaging costs


Countries not listed are included under "other” countries and are charged the same fees.

 

 

Conversation-based pricing

 

WhatsApp charges per user- or business-initiated conversation in 24-hour increments that start when the first message from a business is delivered. This rate is passed through and depends on the destination country. Twilio charges a separate flat-rate per message platform fee for any and all countries.

 


What is a conversation?


A conversation is fixed, 24-hour window of interactions between a business and a consumer. Conversations begin either when a business sends an initial WhatsApp message to a consumer, or when a business replies to a message received from a consumer.

 

Learn about special pricing for Conversations API customer care and commerce use cases.

Countries not listed are included under "other” countries and are charged the same fees.

 

 

Conversation-based pricing

 

WhatsApp charges per user- or business-initiated conversation in 24-hour increments that start when the first message from a business is delivered. This rate is passed through and depends on the destination country. Twilio charges a separate flat-rate per message platform fee for any and all countries.

 


What is a conversation?


A conversation is fixed, 24-hour window of interactions between a business and a consumer. Conversations begin either when a business sends an initial WhatsApp message to a consumer, or when a business replies to a message received from a consumer.

 

Conversations can begin with a
message from users or businesses

User-initiated conversations

Users are the person or entity communicating with a business. These types of conversations include customer support and commerce inquiries.

Business-initiated conversations

Business-initiated conversations include post-purchase notifications, alerts, and reminders. These can be two-way conversations or outbound-only notifications to users.

Learn more about WhatsApp pricing