Every company is or is becoming a software company. The organizations leading the way are able to transform digital technology into a business advantage.
Here you'll find practical, actionable insight into how the world's most successful teams cultivate meaningful customer relationships in our digital world. Welcome to The Current.
In this special edition, we dig into the content shared at this year's SIGNAL, our premier developer and customer conference, and what's next for customer engagement in 2022.
The latest insight from Twilio.
Employees, mainstream investors, and consumers are demanding better from businesses. This is an opportunity to use the power of companies to create powerful social and environmental initiatives—all while continuing to drive business value.
The Trevor Project offers support for LGBTQ youth who might not have anywhere else to turn—and they’re constantly innovating to carry out that mission. Through machine learning and a new AI conversation simulator, they’re training volunteers to engage with every contact in the most effective way possible. And rather than replace their essential human touch with AI, they’re using technology to enhance the counselor training process instead.
You can empower your community to be creative and innovative through every interaction. Here’s what we learned at SIGNAL 2021 on social impact, inclusion, equity, and more.
Personalization is all the marketing rage. Here’s what our team shared and discovered about customizing the customer experience at SIGNAL 2021.
Virtual healthcare grew by leaps and bounds during the pandemic, but as things return to a semblance of normal, hybrid care is emerging as the next frontier. Here’s how to enable it.
Where does retail go after COVID-19? Adopting an omnichannel approach to customer communication can help lead the way for retailers to deliver a more seamless and consistent customer experience as the world opens back up.
Regional banks and credit unions often set themselves apart by offering personalized, community-oriented experiences their enterprise competitors can’t. As financial services shift to a virtual-first dynamic, maintaining those connections is the key to winning and keeping customers.
Monica Bolbjerg, MD, is the CEO and founder of Qure4u, which offers complete digital care for the entire patient journey. At this year's SIGNAL, she shared how Twilio helps build relationships between doctors and their patients outside the doctor's office.
These organizations are innovating to succeed.
These five leading financial services companies--CU Wireless, Xoom, TransferWise, Simply Business, and ING--are able to stand out from the crowd with effective customer engagement strategies powered by Twilio software. From messaging, two-factor authentication, multi-channel communications, and more, we outline how they've successfully deployed innovative solutions.
How leaders at UK retailer Marks & Spencer uncovered customer intent to create better relationships.
During SIGNAL 2019, we discussed the notion of conversations and how the concept could change the way we do business. We heard from three incredible presenters at different companies, all of which are building conversational experiences at scale to suit their unique business needs.
From its start, Lyft put a huge emphasis on customer experience and engagement to garner trust from its riders and drivers alike. But how, exactly, did they do that? Here are some key takeaways from Jaime Gilliam-Swartz, Lyft’s VP of Customer Experience and Trust Operations.
Build your future, with Twilio.
Twilio helps organizations and brands of all sizes create meaningful moments with users across the globe—from the simplest text messages to life-saving communications.
With the advent of application platforms, software teams are more empowered than ever to collaborate with business teams to innovate customer experience.
We’re honored to have been named to Fast Company’s annual list of the world’s most innovative companies.
COVID-19 had a radical impact on digital communications across the globe. This post details the specific trends and insights from our 2021 State of Engagement report related to developers and building software.
