INDONESIA (ID)

Country Summary

Country nameIndonesia
ISO codeID
RegionAsia

Numbers Summary

Indonesia: Local Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Identity Number

Proof of Identity Number as shown on the Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Mother’s name or name of family register

No documentation required

Place and Date of Birth

Proof of place and date of birth

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Nationality

Proof of Nationality

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Address 

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Identity Number

Documentation Required

Proof of Identity Number as shown on the Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Mother’s name or name of family register

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Place and Date of Birth

Documentation Required

Proof of place and date of birth

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Nationality

Documentation Required

Proof of Nationality

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Address 

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following
  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Business Name

  • Business Registration

Business Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Name of Authorized Representative

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for-non Indonesians
Information Required

Business Name

Documentation Required

Proof of Business Name

Acceptable Documentation One of the following
  • Business Registration
Information Required

Business Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following
  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Mobile Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Identity Number

Proof of Identity Number as shown on the Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Mother’s name or name of family register

No documentation required

Place and Date of Birth

Proof of place and date of birth

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Nationality

Proof of Nationality

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Address

May be anywhere in the world

Proof of Address

  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Identity Number

Documentation Required

Proof of Identity Number as shown on the Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Mother’s name or name of family register

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Place and Date of Birth

Documentation Required

Proof of place and date of birth

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Nationality

Documentation Required

Proof of Nationality

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Business Name

  • Business Registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Name of Authorized Representative

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Business Name

Documentation Required

Proof of Business Name

Acceptable Documentation One of the following
  • Business Registration
Information Required

Business Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Indonesia: Toll-Free Numbers*

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Identity Number

Proof of Identity Number as shown on the Proof of Identity

  • National ID for Indonesian citizens
  • Passport (for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Mother’s name or name of family register

No documentation required

Place and Date of Birth

Proof of place and date of birth

  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Nationality

Proof of Nationality

  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians

Address

May be anywhere in the world

Proof of Address

  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

*Numbers are not allowed for callback service.

Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Identity Number

Documentation Required

Proof of Identity Number as shown on the Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport (for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Mother’s name or name of family register

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Place and Date of Birth

Documentation Required

Proof of place and date of birth

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Nationality

Documentation Required

Proof of Nationality

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesians
  • Residence Permit (KITAP/KITAS) for non-Indonesians
Information Required

Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Government issued ID 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

*Numbers are not allowed for callback service.

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Business Name

  • Business Registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Name of Authorised Representative

Proof of Identity

  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesian citizens

*Numbers are not allowed for callback service.

Information Required

Business Name

Documentation Required

Proof of Business Name

Acceptable Documentation One of the following
  • Business Registration
Information Required

Business Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name of Authorised Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • National ID for Indonesian citizens
  • Passport for non-Indonesian citizens
  • Residence Permit (KITAP/KITAS) for non-Indonesian citizens

*Numbers are not allowed for callback service.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.