Twilio Flex / Pricing

Pricing tailored to your contact center

Choose from transparent, flexible pricing models that fit your business needs

Start for free
Active user hours

Deploy Flex in minutes for free to start prototyping new dashboards for agents and new channels for your customers.

Scale flexibly
Active user hour pricing

You only pay for the time users are active.

Active user hour pricing accommodates your needs, whether you’re working with part-time agents or scaling for seasonal traffic.

Named user pricing

You’re charged a flat rate for each agent, supervisor, or administrator’s seat, regardless of traffic spikes or volume of activity.