Using Twilio you can build automated surveys that call your customer at the point of service to get immediate feedback. Companies like Survey Monkey are using automated surveys to create better customer experiences. "No one else can offer a poll at 6:00 pm and get results by 6:30 pm," says Chuck Groom, head of engineering at Survey Monkey's Seattle office. "And what takes the best vendors 3 to 5 days we can accomplish in just two hours."
In this tutorial, we'll walk you through the code necessary to power our automated survey. Follow along to see the code necessary to implement automated surveys that integrate directly with your CRM and customer database.
Find your language and framework of choice below to get to the source code in your language and follow step-by-step instructions to learn how to build an automated survey.