メニュー

Expand
ページを評価:

Workforce Management Integrations

Private Beta Feature

Workforce Management (WFM) solutions are known to provide contact center forecasting, scheduling capabilities, and real-time adherence monitoring. Twilio Flex offers the ability to integrate with third-party vendors who provide WFM functionality.

Twilio Flex integrates with WFM vendors via two vendor-neutral data protocols:

  • Historical Data Feed
    Periodic callbacks from the WFM vendor to Flex retrieve contact center and agent performance metrics. The WFM system then uses the imported data to create future forecasts.
  • Real-Time Adherence Feed
    Near real-time HTTP callbacks from Flex to the vendor provide agent status and activity updates. This data stream is specifically designed to feed into the real-time adherence features available in the WFM system.

Workforce Management Integrations are available in Private Beta with the following WFM vendors:

ベンダー 次のステップ
Calabrio WFM Please contact the vendor for details on enabling the WFM Integration.
Calabrio Teleopti WFM Please contact the vendor for details on enabling the WFM Integration.

ページを評価:

ヘルプが必要ですか?

誰しもが一度は考える「コーディングって難しい」。そんな時は、お問い合わせフォームから質問してください。 または、Stack Overflow でTwilioタグのついた情報から欲しいものを探してみましょう。

        
        
        

        フィードバックくださりありがとうございます!

        We are always striving to improve our documentation quality, and your feedback is valuable to us. How could this documentation serve you better?

        Sending your feedback...
        🎉 Thank you for your feedback!
        Something went wrong. Please try again.

        Thanks for your feedback!

        Refer us and get $10 in 3 simple steps!

        ステップ1

        Get link

        Get a free personal referral link here

        ステップ2:

        Give $10

        Your user signs up and upgrade using link

        ステップ3

        Get $10

        1,250 free SMSes
        OR 1,000 free voice mins
        OR 12,000 chats
        OR more