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Flex Dialpad Overview


Flex Dialpad helps agents, supervisors, and users accomplish the following:

RoleTask
AgentCall customers directly from Flex

Transfer calls
SupervisorMonitor calls
UsersRun real-time and historical reporting via Flex Insights

The Flex Dialpad is a part of the Flex UI and offers all of the theming and customizability features of a React component.


Getting Started

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