1. Ensure that you are using v1.18.0 or higher of the Flex UI.
2. Log in to the Twilio Console and navigate to the Flex Settings page. Scroll to the Outbound Dialing section at the bottom of the page.
3. Toggle the
Enable Dialpad switch so that it’s set to
4. Configure your Dialpad defaults with a Caller ID, TaskQueue, WorkFlow, and Country for your Dialpad defaults.
Save to save your changes.
If you're using self-hosted Flex, you'll also need to upgrade the Flex UI to v1.18.0 to render the Flex Dialpad in your contact center. In order to use the outbound dialing capabilities in Flex, you’ll need NPM install permissions for your Flex codebase.
1. In your Flex Project, run the following command to install the most recent version of the Flex UI.
npm install @email@example.com