メニュー

既知の制限

The following is a list of known limitations that the Twilio team is currently solving.

既知の制限

Missing Task Queue in Dialpad
The Task Queue field in the Flex Dialpad may appear empty when your Task Queues have not been used for 30 days or more. Reset the expiration on your Task Queues by routing an inbound task to the Task Queue. Each outbound task and any transfers will reset the expiration time to 30 days.

No Support for TaskRouter's post_work_activity_sid
A post_work_activity_sid is not supported during an assignment callback for an Outbound call. The agent will not transition to this Activity Sid.

Dual channel recording requires recordingStatusCallback to be set
The recordingStatusCallback attribute must be set in the Conference instruction attributes when enabling dual channel recording. See this support article for more information

Status Callbacks for outbound calls are not available
The options to set endpoints for status callbacks for ConferenceOptions, conferenceStatusCallback, and statusCallback conference options are not available for outbound calls

Flex vs Legacy Dialpad

Flex now has a native dialpad in the Flex UI, but your team may have implemented its own dialpad plugin or used Twilio's pre-release dialpad feature. If so, there may be feature gaps between your legacy version of the dialpad (a plugin or the pre-release feature) and the native feature. Before migrating to the native dialpad, consider your contact center's need to support agent-to-agent calling or transfers to phone numbers that are external to your contact center, like so:

Native vs Legacy Dialpad Flow Chart

If you do not require agent-to-agent direct calls or external transfers, you can enable the Flex Dialpad. If you have previously enabled the Legacy Dialpad, then please migrate from the Legacy Dialpad.

To avoid service interruptions and to avoid confusing agents, make sure to enable the native Flex Dialpad before disabling the legacy version.

ページを評価:

ヘルプが必要ですか?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Community Forums or browsing the Twilio tag on Stack Overflow.

フィードバックくださりありがとうございます!

We are always striving to improve our documentation quality, and your feedback is valuable to us. Please select the reason(s) for your feedback or provide additional information about how we can improve:

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

ステップ1

Get link

Get a free personal referral link here

ステップ2:

Give $10

Your user signs up and upgrade using link

ステップ3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more