メニュー

Integrate Survey Dynamix with Flex

Survey Dynamix enables automatic collection of customer feedback after any Twilio Flex interaction. Survey Dynamix can capture feedback over post call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys.

Customer feedback can be viewed from the integrated real-time reporting dashboard available for agents, supervisors and managers directly within the Twilio Flex UI.

[Imported from GDocs]

Survey Dynamix automatically initiates customer feedback surveys via Email, Conversational SMS, Web SMS, Web, or Voice IVR after any type of interaction handled within Twilio Flex.

[Imported from GDocs]

機能

As part of the integration, Survey Dynamix allows the following features within Flex:

  • Multi-channel surveys
    • Survey customers in the most appropriate channel to maximize efficacy. Survey Dynamix supports Email, Web SMS, Conversational SMS, Web, and Voice IVR surveys.
  • Business Context
    • Automatically associate data about the Twilio Flex interaction with the survey to enable personalisation, contextualisation, deeper customer insights, and greater customer engagement.
  • Take immediate action
    • Automatically take action on customer feedback to create outstanding customer experiences. Notify a manager, create a service request in your CRM, or schedule a customer call back. Your action will be immediately and automatically initiated by Survey Dynamix based on customer feedback.

Implementation Guide

The Survey Dynamix Implementation Guide will be made available to you when you become a customer. The Survey Dynamix team will work with you to deploy the solution in your environment, provide you with detailed training on the product, help design and build your surveys, and deploy your required use cases.

次のステップ

If you are interested in learning more about Survey Dynamix, you may contact them at info@surveydynamix.com or via their website: https://surveydynamix.com

ページを評価:

ヘルプが必要ですか?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Community Forums or browsing the Twilio tag on Stack Overflow.

フィードバックくださりありがとうございます!

We are always striving to improve our documentation quality, and your feedback is valuable to us. Please select the reason(s) for your feedback or provide additional information about how we can improve:

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

ステップ1

Get link

Get a free personal referral link here

ステップ2:

Give $10

Your user signs up and upgrade using link

ステップ3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more