COVID-19
Communications Field Guide

Build the New Normal

Software powered communications gives you the ability to drive digital acceleration and connect with your customers at scale.

Use cases

Tailor your communications to meet any customer's needs at every step of their journey throughout COVID-19.

Mass Notifications

Twilio’s omnichannel platform lets you send messages to thousands in an instant. Choose the channels your customers prefer to send updates, alerts, and notifications.

Remote Contact Centers

Empower agents to serve your customers from afar. Using Twilio, you can deliver exceptional customer experiences from wherever you’re working.

Distance Learning

Build applications to connect with your students and customers around the world using real-time video conferencing. Twilio gives you the flexibility to build, host, and support meetings easily.

Twilio helps companies answer common questions from customers at scale. Build self-serve communications experiences across channels.

Twilio helps providers offer patient care remotely and at scale. Now, you can connect with patients virtually over video chat, phone call, or SMS.

Contactless Delivery

Fulfill customers orders with speed and scale, using prompt notifications and streamlined communication systems.

Contact Tracing

Rapidly launch and scale contact tracing software to call patients, identify contacts, and monitor symptoms to keep your constituents safe as the economy opens.

Twilio is here to help

To serve organizations during these challenging times, Twilio is offering product and financial support through several initiatives:

Twilio.org Impact Access
$500 credit and product discounts for organizations using communications for public benefit.

Video Boost
3 months of free video usage for COVID-19 first responders in healthcare, education, and nonprofit sectors.

Flex Boost
$30K in Flex hours for any contact center impacted by COVID-19.

If your team has a complex use case or massive scale need, please fill out our covid response form or call at (844) 814-4627.