COVID-19 Field Guide

Vaccine DistributionContact TracingTelehealthSelf-ServeContactless DeliveryRemote Contact CentersMass NotificationsDistance Learning

COVID-19
Communications Field Guide

Build the New Normal


Software powered communications gives you the ability to drive digital acceleration and connect with your customers at scale.

Use cases

Tailor your communications to meet any customer's needs at every step of their journey throughout COVID-19.

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Vaccine Distribution
Roll out COVID-19 vaccine efficiently. Use digital communications for information and alerts, appointment registration and coordination, tracking effectiveness, and distribution logistics.
Contact Tracing
Rapidly launch and scale contact tracing software to call patients, identify contacts, and monitor symptoms to keep your constituents safe as the economy opens.
Telehealth
Twilio helps providers offer patient care remotely and at scale. Now, you can connect with patients virtually over video chat, phone call, or SMS.
Self-Serve
Twilio helps companies answer common questions from customers at scale. Build self-serve communications experiences across channels.
Contactless Delivery
Fulfill customers orders with speed and scale, using prompt notifications and streamlined communication systems.
Remote Contact Centers
Empower agents to serve your customers from afar. Using Twilio, you can deliver exceptional customer experiences from wherever you’re working.
Mass Notifications
Twilio’s omnichannel platform lets you send messages to thousands in an instant. Choose the channels your customers prefer to send updates, alerts, and notifications.
Distance Learning
Build applications to connect with your students and customers around the world using real-time video conferencing. Twilio gives you the flexibility to build, host, and support meetings easily.

Twilio is here to help

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Twilio is offering product and financial support to serve your organization:

Vaccine distribution
$1 million in product credits for organizations and initiatives supporting equitable access to vaccines.

Twilio.org Impact Access
$500 kickstarter credit and discounted pricing for 501(c)(3) organizations or your domestic equivalent, B Corps, or social enterprises using communications for public benefit. 

If you have a complex use case or require massive scale, we can work with you.Complete this COVID  response form or call us at (844) 814-4627 to reach a specialist.

We can’t wait to see what you build.
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