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- Preset and Auto-Responses in Flex
Preset and Auto-Responses in Flex
By Twilio
- COVID use case
- Flex
- Twilio
- Applications
This plugin allows your agent to quickly send commonly-used text snippets to customer’s messages. This plugin also lets them set a predefined message, the moment they get paired to chat with a customer.
- Create predefined message sent by the answering agent as soon as they accept a task
- Build UI below the Chat Input field to enable Agents to select from a list of predefined canned responses
- Automatically send the selected predefined response as a chat or SMS to the customer
Step 1:
To get started you will need the following:
- A Twilio account with a Flex environment provisioned. Create your Flex Account
- Flex Plugins CLI installed on your machine
- Twilio CLI installed on your machine
Step 2:
Configure your local environment to use Flex plugins by using the Flex Plugins CLI
Step 3:
Install the dependencies of the plugin. Read more
Run and test the plugin locally by spinning up a local web-server.
Step 4:
Log into your Flex account via the CLI
Visit general usage to learn more about using multiple Flex accounts.
Step 5:
Deploy and enable your plugin for your Flex application
twilio flex:plugins:deploy --major --changelog "Adding plugin-agent-autoresponse via CodeExchange" --description "Deploying plugin-agent-autoresponse via Code Exchange"
twilio flex:plugins:release --name "plugin-agent-autoresponse" --description "Enabling plugin-agent-autoresponse via Code Exchange"--plugin plugin-agent-autoresponse@1.0.0
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