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Agent Notes Flex Plugin

Twilio

    This Twilio Flex Plugin enables your agents to take notes when they are on-call or chatting with a customer. This is an introductory plugin where the notes are stored locally for your agents. Jot down todos, ideas, research, meeting notes, and other bits of relevant information.

    • Works as an add-on to your existing Flex application
    • This project is based on a sample plugin developed using the Flex Plugin Builder.

    Step 1:

    Prerequisites for a Flex React plugin
     

    A Twilio account with a Flex environment provisioned. Create your Flex Account

    NPM version 5.0.0 or later installed (npm -v)

    Node version 8.0.0 or later installed (node -v)

    Step 2:

    Set up a Flex environment with create-flex-plugin  Read more

    npm install -g create-flex-plugin
    create-flex-plugin plugin-agent-notes --template https://github.com/twilio-labs/plugin-agent-notes

    OR

    Step 3:

    Build your Flex Plugin Read how to

    Step 4:

    Deploy your Flex Plugin Read more

    npm run deploy

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